Shop Policies & FAQs
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
All handmade items are made in our studio located in Texas. Please allow 1 - 5 business days for your item to be made and shipped.
Signs are wrapped in bubble wrap and then in brown Kraft paper. All decals will either come rolled in a box/tube or flat in an envelope. Soft goods are shipped in Kraft bubble envelopes, poly envelopes or USPS supplied packaging.
All orders will be shipped to the address listed on your order when you checkout. Please double check your shipping address before checking out.
We ship USPS Priority Mail or First Class Mail (depending on the size of your order). All orders are shipped with tracking/delivery confirmation. We are not responsible for items lost or damaged by the Postal Service.
Refunds & Exchanges
If you are not 100% satisfied with your purchase of a stock item or non-handmade item, please contact us for instruction on returning the item in its original package & condition within 10 days of delivery for a full refund (less 25% restocking fee) of the purchase price (less shipping). Returned items must be returned within 10 days of contacting us.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not accept cancellations on custom orders. We cannot offer refunds or exchanges for custom orders. This includes personalization, sizing, colors, etc.
We are not responsible for replacing damaged decals caused by installation errors as these circumstances are beyond our control. All orders come with application directions. Please start with a clean surface, follow the directions, and work slowly to avoid damage to the decals. If you have questions, please contact us. If you damage the decal during installation, you may contact us regarding replacing a portion or all at a discounted cost to you.
Refunds are not available on downloaded products
Contact us at email@example.com if you have any questions about your order or if you have any problems with a received order.
INFORMATION FOR PAINTED SIGNS
Signs will have a light coat of sealer on them. If your sign is intended to be hung outside, please let us know so we can put an extra coat on it.
INFORMATION FOR VINYL TO BE APPLIED OTHER THAN TO WALLS
Not Dishwasher Safe. Please handwash.
INFORMATION FOR T-SHIRTS
Recommend washing in cold water and lay flat to dry or low heat in the dryer. No harsh detergents. No fabric softener. No bleach. For first wash, turn t-shirt inside out. Do not use an iron directly on your design. If garment needs to be iron, iron it inside out.
INFORMATION FOR DOWNLOADS
Refunds are not available on downloadable products. If you have any problems, please let us know.
Downloads - ARE NOT SHAREABLE! Please have respect for our work and do not share these files. If your friend loves your new Quail Street Design image - have them purchase one for their use. This is how we put food on our family's table. Thank you for understanding.
INFORMATION FOR WALL DECALS
Please be aware that wall decals are not compatible with all surfaces. Walls painted with newer stain resistant, low VOC, or VOC free paints or highly textured do not take decals! Check your surface first. We are not responsible if you purchase decals and your wall is not compatible. If you are not sure of your surface, request a free test decal and if your test decal does not stick, your larger decal will not stick. You may return unused stock decals in their original package within 15 days from receipt, but there will be a 25% restocking fee. We do not refund any shipping charges. Custom decals may not be returned or refunded.
Vinyl wall decals are intended to be used on clean smooth surfaces. Do not skip this important step as even something as small as dust on the wall may affect how well your decal sticks. Semi gloss, eggshell, or gloss paint finishes seem to work best, but decals have worked well with other types of paints (exclusive of the types listed above). The key is to work slowly and work with the vinyl. The vinyl used is a standard in the industry. This vinyl is very thin so as to appear painted on the walls and will tear if you are not careful during installation. Please take your time. On wall decals, we send along a small sample decal for you to try out first to make sure it will work on the surface you are applying your wall decal to.
The vinyl used to create the wall decals is designed for use on interior wall surfaces. Damage to surface is possible but rare when removing, due to prior condition and age of the surface or applying the decals too soon to freshly painted walls. In the rare event that the material does cause damage upon removal we are not responsible for any damages as we do not manufacture the vinyl material used nor are we responsible for ensuring the condition of the surface used. To avoid damage to walls upon removal please wait at least 3 weeks before applying decals to walls if they have been freshly painted. This allows time for the paint to cure.
Decals work and look wonderful on framed glass, plexi-glass, metal etc.
Wall vinyl removes easily but is not reusable once installed.
We only use the best quality vinyl to make your decals with. We use Oracal 631 vinyl which is a high quality matte vinyl for our indoor decals and use Oracal 651, a high quality glossy vinyl for outdoor decals (sign or car decals).